Support

Need a hand? Most questions are answered below.

Common questions

Why don't I recognize any of the artists?

You're not supposed to. Boulevard's catalog is original — songs and artists you'll only ever hear here. The point isn't to play you the same 40 tracks you already know; it's to find you 40 you don't.

I love a song. Where else can I hear it?

Nowhere. Boulevard's catalog is exclusive. Save the song to your library inside the app and it'll always be one tap away.

Playback won't start. What do I do?
  • Check you're connected to the internet — Boulevard streams; it doesn't ship songs offline.
  • Force-quit Boulevard and reopen it. Most playback glitches clear instantly.
  • Update to the latest version from the App Store / Play Store.
  • If it still won't play, try reinstalling the app or updating your OS.
How do I cancel my subscription?

iPhone / iPad: Settings → tap your Apple ID at the top → Subscriptions → Boulevard → Cancel.

Android: Open the Google Play Store → tap your profile photo → Payments & subscriptions → Subscriptions → Boulevard → Cancel.

Apple and Google handle the cancellation; Boulevard can't process refunds for store purchases directly.

I want a refund.

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. Refunds for Google Play purchases are handled by Google at play.google.com/store/account/orderhistory. Email us if either store gives you trouble and we'll do what we can.

How do I restore my subscription on a new device?

Sign in to Boulevard with the same Apple / Google / email account you used before. In the Profile tab, tap Restore purchases. Your Premium entitlement reattaches automatically.

How do I delete my account?

Inside the app: Profile → Sign out / Delete account → confirm. Or visit boulevardai.app/delete-account. We remove your account and listening history within 30 days.

The music sounds like AI. Is it?

Yes. Songs in our catalog are generated by AI and curated by a human team before release. We're upfront about it — that's what makes the catalog endless and the discovery feel different.

Is there a free tier?

You can listen to 10 songs free without an account. After that, sign up to keep listening — sign-up is free. Boulevard Premium unlocks the full experience.

Can I use Boulevard offline?

Not yet. Boulevard is streaming-only for now. Offline mode is on the roadmap.

Privacy & data

See our Privacy Policy for what we collect and how it's used. To request a copy of your data or delete your account, see Delete your account.