Support
Common questions
Why don't I recognize any of the artists?
You're not supposed to. Boulevard's catalog is original — songs and artists you'll only ever hear here. The point isn't to play you the same 40 tracks you already know; it's to find you 40 you don't.
I love a song. Where else can I hear it?
Nowhere. Boulevard's catalog is exclusive. Save the song to your library inside the app and it'll always be one tap away.
Playback won't start. What do I do?
- Check you're connected to the internet — Boulevard streams; it doesn't ship songs offline.
- Force-quit Boulevard and reopen it. Most playback glitches clear instantly.
- Update to the latest version from the App Store / Play Store.
- If it still won't play, try reinstalling the app or updating your OS.
How do I cancel my subscription?
iPhone / iPad: Settings → tap your Apple ID at the top → Subscriptions → Boulevard → Cancel.
Android: Open the Google Play Store → tap your profile photo → Payments & subscriptions → Subscriptions → Boulevard → Cancel.
Apple and Google handle the cancellation; Boulevard can't process refunds for store purchases directly.
I want a refund.
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. Refunds for Google Play purchases are handled by Google at play.google.com/store/account/orderhistory. Email us if either store gives you trouble and we'll do what we can.
How do I restore my subscription on a new device?
Sign in to Boulevard with the same Apple / Google / email account you used before. In the Profile tab, tap Restore purchases. Your Premium entitlement reattaches automatically.
How do I delete my account?
Inside the app: Profile → Sign out / Delete account → confirm. Or visit boulevardai.app/delete-account. We remove your account and listening history within 30 days.
The music sounds like AI. Is it?
Yes. Songs in our catalog are generated by AI and curated by a human team before release. We're upfront about it — that's what makes the catalog endless and the discovery feel different.
Is there a free tier?
You can listen to 10 songs free without an account. After that, sign up to keep listening — sign-up is free. Boulevard Premium unlocks the full experience.
Can I use Boulevard offline?
Not yet. Boulevard is streaming-only for now. Offline mode is on the roadmap.
Privacy & data
See our Privacy Policy for what we collect and how it's used. To request a copy of your data or delete your account, see Delete your account.